Shipping Policy

Tvoirepn™ ships pet essentials to customers through fulfillment facilities selected according to product availability and delivery destination. Our goal is to keep the process clear: before ordering, customers should be able to understand how long fulfillment normally takes, what shipping costs, and what to do if a delivery does not go as expected.

Processing & Shipping Fees

Orders are typically reviewed, prepared, and packed within 2–3 business days after payment is confirmed.

During holidays, major promotions, or unusually busy periods, processing may require up to 4 business days. Business days do not include weekends or applicable public holidays.

We currently offer the following shipping options where available:

Standard Shipping — $2.90
Express Shipping — $4.90

Available methods may depend on the destination and product. The shipping option available for your order will be shown during checkout.

Estimated Delivery

Estimated delivery time begins after the order has been dispatched and does not include the processing period above.

Destination	Estimated Delivery
United States	6–12 business days
Canada, United Kingdom & Australia	8–14 business days
Other supported international destinations	12–19 business days

Where an Express Shipping service provides a different delivery estimate, the applicable estimate will be displayed at checkout before payment.

These are estimated rather than guaranteed arrival dates. Carrier conditions, severe weather, customs procedures, public holidays, or other transportation disruptions may occasionally affect delivery.

Where Orders Ship From

Tvoirepn™ works with fulfillment and partner facilities to prepare and dispatch orders. The facility used for a particular purchase may vary according to inventory availability, product type, and destination.

As a result, an order may be fulfilled from an overseas or partner facility rather than from a warehouse located in the customer's country. We do not represent international fulfillment as local shipping.

Products from the same order may occasionally travel in separate packages when they are stocked at different facilities. When this happens, available tracking information will be provided for the relevant shipments.

Tracking

After an order has shipped, a shipping confirmation will be sent to the email address provided at checkout with available tracking information.

A newly issued tracking number may require 1–3 business days to display its first carrier update. If tracking remains unchanged for an extended period, please contact us rather than assuming the shipment has been lost.

When contacting us about delivery, include your order number so we can identify the shipment more efficiently.

International Orders

International shipments may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.

Where these charges are not collected during checkout, they may be assessed separately by the applicable customs authority or carrier and are generally the recipient's responsibility, subject to local law.

Customs processing can also affect the estimated delivery period. We will still assist with reasonable shipping inquiries when a package is delayed during international transit.

Address Changes & Cancellations

If you notice an incorrect shipping address or need to request cancellation, contact service@tvoirepn.com as soon as possible.

We will make a reasonable effort to accommodate the request while the order can still be changed. Once fulfillment, packing, production, or shipment has progressed too far, modification or cancellation may no longer be possible.

If an order has already shipped, the applicable return process may need to be followed after delivery.

Delayed, Lost or Damaged Deliveries

If tracking has not updated for an extended period, the estimated delivery window has passed, or you believe your package may be lost, email service@tvoirepn.com with your order number and relevant tracking information.

We will review the available shipment details and, where appropriate, work with the fulfillment or delivery provider to investigate. A package will not be automatically dismissed as ineligible for assistance solely because a carrier tracking page displays “Delivered.”

If an order is confirmed lost in transit, we will provide an appropriate resolution, such as a replacement or refund, at no additional cost to the customer.

If your package or product arrives damaged, contact us promptly and include clear photos of the item and packaging where relevant. Once the issue is confirmed, we will arrange an appropriate replacement, refund, or return solution without requiring you to bear the reasonable cost of correcting the issue.

Shipping Support

For questions about an order in transit, contact:

Tvoirepn™ Customer Support
service@tvoirepn.com
+86 13055224069

Please include your order number whenever possible so we can locate the relevant shipment.

Tvoirepn™ is owned and operated by Shenzhen Qixin Shengshi Technology Co., Ltd.