TERMS AND CONDITIONS
Last Updated: September 2026
These Terms and Conditions apply to purchases made through the Tvoirepn™ online store. They explain the practical terms governing orders, payments, fulfillment, delivery, cancellations, returns, and refunds.
Tvoirepn™ is owned and operated by Shenzhen Qixin Shengshi Technology Co., Ltd. By submitting an order, you agree to the transaction terms below together with the policies referenced during checkout.
Products & Order Information
Tvoirepn™ offers everyday pet essentials including resting products, feeding and care accessories, carriers, scratchers, toys, and interactive products.
We make reasonable efforts to present product descriptions, dimensions, materials, colors, intended uses, and photographs clearly. Small differences in color or appearance may occur because of screen settings, manufacturing variation, materials, or photography.
Pet size, habits, and play styles differ. Customers should review the product description, measurements, intended use, and safety information before ordering, particularly when selecting beds, carriers, feeding products, or toys.
Submitting an order does not require us to fulfill an item that is unavailable, incorrectly priced because of a genuine technical error, or affected by an order-processing problem. If we cannot fulfill an order after payment has been received, we will contact you and provide an appropriate refund for the affected item or order.
Pricing & Payment
Prices displayed on our store are shown in United States Dollars (USD) unless clearly stated otherwise.
The payment methods available for a particular purchase are displayed during checkout. These may include eligible credit or debit cards and PayPal where available.
Customers are responsible for reviewing the order total, products, quantities, billing information, and delivery details before submitting payment.
Tvoirepn™ does not directly store complete credit or debit card numbers. Payment information is handled through the payment services made available during checkout.
If a payment cannot be authorized, the order may remain incomplete or may not proceed to fulfillment.
Order Confirmation & Fulfillment
After a successful checkout, an order confirmation will normally be provided using the contact information submitted with the purchase.
Orders are typically processed within 2–3 business days after payment is confirmed. During holidays, major promotions, or unusually busy periods, processing may take up to 4 business days.
Orders may be prepared through our own or partner fulfillment facilities depending on inventory, product type, and destination. Some orders may therefore be dispatched from an overseas facility rather than a warehouse within the customer's country.
Products in one order may occasionally be shipped separately when inventory is held at different facilities.
Shipping
Where available for the destination and product, our current shipping rates are:
Standard Shipping — $2.90
Express Shipping — $4.90
The available method for an individual order is shown during checkout.
Estimated delivery after dispatch is generally:
| Destination | Estimated Delivery |
|---|---|
| United States | 6–12 business days |
| Canada, United Kingdom & Australia | 8–14 business days |
| Other supported international destinations | 12–19 business days |
If Express Shipping carries a different estimated delivery period for your order, that estimate will be displayed during checkout.
Delivery dates are estimates rather than guarantees. Customs procedures, severe weather, carrier disruption, public holidays, or circumstances outside normal fulfillment operations can affect transit time.
Tracking information will be provided when available after dispatch.
For complete delivery procedures, please refer to our Shipping Policy.
International Charges
International orders may be subject to import duties, taxes, customs charges, or carrier-related fees imposed by the destination jurisdiction.
Where such amounts are not collected during checkout, they may be assessed separately by the relevant authority or carrier and are generally the recipient's responsibility, subject to applicable law.
We do not describe international fulfillment as local shipping when the order is dispatched from another country.
Changes & Cancellations
If you need to correct delivery information or request cancellation, contact service@tvoirepn.com as soon as possible.
We will make a reasonable effort to accommodate the request while the order can still be changed. Once fulfillment, production, packing, or shipment has progressed too far, cancellation or modification may no longer be possible.
If the order has already shipped, an eligible product may instead be handled under our Return & Refund Policy after delivery.
We do not impose an arbitrary cancellation fee merely because a customer asks to cancel an order.
Returns
Eligible products may be returned within 30 calendar days after delivery.
For preference-based returns, products should generally remain unused, undamaged, and in their original condition, together with applicable packaging, accessories, manuals, or tags.
Customers are responsible for return shipping costs for preference-based returns unless we state otherwise.
A used pet product may not qualify for a preference return when it has been chewed, worn, washed, soiled, contaminated, materially altered, or otherwise used beyond what is reasonably necessary to inspect it.
Personalized or custom-made products may also be subject to return restrictions once production has begun.
All returns must first be requested through service@tvoirepn.com. Do not send products to our business registration address unless customer support specifically confirms that address for your return.
After approval, we will provide the appropriate return facility and instructions.
Damaged, Defective or Incorrect Orders
If a product arrives damaged, defective, incorrect, or materially different from its description, contact us and provide your order number together with photos or video where relevant.
After the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Customers should not be required to bear the reasonable cost of correcting a confirmed product or fulfillment error attributable to us.
Refunds
Authorized returns are inspected after reaching the designated return facility.
Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
The payment provider or financial institution may require additional time to reflect the refund in the customer's account.
In some situations, we may approve a refund or replacement without requiring the physical product to be returned. Customer support will provide instructions when this applies.
Delivery Problems
If tracking stops updating for an extended period, an estimated delivery window has passed, or a package appears lost, contact service@tvoirepn.com with your order number.
We will review available shipment information and investigate with the relevant fulfillment or delivery provider where appropriate.
A customer's request will not automatically be rejected solely because carrier tracking displays a “Delivered” status.
If a shipment is confirmed lost in transit, an appropriate replacement or refund will be provided without additional cost to the customer.
Pet Product Responsibility
Our products should be used according to their individual descriptions and safety guidance.
Pet owners are responsible for choosing an appropriate product for their animal's size, behavior, and intended activity and for providing supervision where indicated. Toys and interactive products should be inspected regularly and removed from use if damaged.
Nothing in this section is intended to exclude responsibility for a defective, incorrectly supplied, or materially misdescribed product or to limit rights that cannot lawfully be excluded.
Questions About a Purchase
For questions about an order, payment, delivery, return, or refund:
Tvoirepn™ Customer Support
Email: service@tvoirepn.com
Phone: +86 13055224069
Tvoirepn™ is owned and operated by:
Shenzhen Qixin Shengshi Technology Co., Ltd.
Unit 303, Jinshengyuan Commercial
No. 38 Xili North Road
Xili Community, Xili Subdistrict
Nanshan District, Shenzhen
These Terms and Conditions should be read together with the Shipping Policy, Return & Refund Policy, Payment Options, and Privacy Policy where those policies apply to your transaction.