TERMS OF USE

Last Updated: September 2026

These Terms of Use apply when you browse, access, or interact with the Tvoirepn™ website. They focus on use of the website itself rather than the commercial terms governing a purchase.

Tvoirepn™ is a pet lifestyle brand operated by Shenzhen Qixin Shengshi Technology Co., Ltd. Our website is designed to make discovering practical, cheerful essentials for everyday life with pets simple and approachable.

By using the site, you agree to use it lawfully and in a manner that does not interfere with other visitors, our systems, or the services supporting the store.

Using Our Website

You may browse our publicly available pages for personal and lawful shopping, product research, customer support, and other ordinary consumer purposes.

You must not use the website to:

• Attempt unauthorized access to an account, system, server, or restricted area

• Introduce malware, harmful code, automated attacks, or disruptive technology

• Scrape, harvest, or systematically extract website data without authorization

• Circumvent security, access controls, purchase restrictions, or technical safeguards

• Submit false, misleading, fraudulent, or impersonated information

• Interfere with checkout, website operation, or another visitor's use of the site

• Use our website for unlawful, abusive, deceptive, or fraudulent activity

Reasonable automated services used by legitimate search engines or otherwise authorized by us are not intended to be prohibited by this section.

Accounts

Some website functions may allow or require a customer account.

If you create one, you are responsible for providing reasonably accurate information and protecting your login credentials. Please contact us if you believe your account has been accessed without authorization.

You should not use another person's account without permission or create an account using another person's identity.

We may restrict or suspend access when reasonably necessary to address suspected fraud, security threats, material misuse of the website, or repeated violations of these Terms.

A Pet Brand With Its Own Character

Tvoirepn™ is built around a particular visual language: friendly shapes, playful botanical details, warm pet-centered imagery, product names, illustrations, photographs, written descriptions, and other creative elements intended to make practical pet essentials feel at home in everyday living spaces.

The Tvoirepn™ name, logo, visual identity, original graphics, product photography, website copy, page design, illustrations, and other original brand materials are owned by us or used with appropriate permission and may be protected by intellectual property laws.

Browsing our website does not transfer ownership of these materials to you.

You may use ordinary website functions for personal shopping purposes, but you may not reproduce, republish, sell, commercially exploit, systematically copy, or create misleading imitations of protected Tvoirepn™ website materials without appropriate permission.

Nothing here prevents lawful uses that cannot be restricted under applicable law.

Content You Send Us

When you contact customer support, submit a review where that feature is available, or otherwise communicate through the website, please only provide material you have the right to share.

Do not submit content that is knowingly unlawful, fraudulent, malicious, infringing, or designed to compromise website security.

Information supplied for orders, support, and other interactions is handled in accordance with our Privacy Policy where applicable.

Product Information on the Site

We try to keep website content useful and understandable, particularly because pets differ considerably in size, habits, and preferences.

Product descriptions, measurements, care information, intended uses, and safety guidance are provided to help customers evaluate an item. Website content concerning pet products is general product information and should not be treated as veterinary or medical advice.

Images may appear somewhat different depending on display settings, photography, lighting, materials, or ordinary production variation.

Commercial matters arising from an actual purchase—including price, payment, fulfillment, shipping, returns, and refunds—are governed by our Terms and Conditions and the applicable store policies rather than this Terms of Use page.

Third-Party Services

Parts of the Tvoirepn™ website may depend on services provided by other companies, such as payment providers, shipping or tracking services, analytics technologies, advertising services, or links to independently operated websites.

A link or technical integration does not mean that we control every aspect of an independent third-party service.

When you leave our website or interact directly with a third-party service, its own terms, privacy practices, and operating rules may apply.

Website Availability

We work to keep the Tvoirepn™ store functional and accessible, but an online store cannot reasonably be promised to operate without interruption at every moment.

Access may occasionally be affected by maintenance, software updates, network conditions, hosting issues, security events, third-party service interruptions, or other technical circumstances.

We may change, maintain, improve, reorganize, or discontinue website features when reasonably necessary. This may include adjustments to navigation, product presentation, account features, or other store functions.

Where practical, we aim to make changes without unnecessarily disrupting existing customer orders.

Responsible Use & Security

We may use reasonable measures to protect the website, customers, and our systems against fraudulent transactions, automated abuse, unauthorized access, or other harmful activity.

Access may be limited when a request or account presents a credible technical or security concern.

These measures are intended to protect ordinary use of the store, not to prevent customers from making legitimate complaints, exercising applicable consumer rights, or contacting us about an order.

Limits of Website Information

We make reasonable efforts to maintain accurate website information, but occasional typographical, display, technical, or content errors may occur.

We may correct genuine website errors or update outdated information when identified.

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control, such as independent network failures or unauthorized third-party interference.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, nor does it remove consumer rights that cannot legally be waived.

Privacy

Use of the website may involve personal information, cookies, analytics, and other technologies.

How Tvoirepn™ handles personal information is explained separately in our Privacy Policy, including information about advertising and measurement providers where applicable.

Privacy controls and consent mechanisms may also be presented directly on the website when required.

Changes to These Terms

The website and the services supporting it may evolve over time. We may therefore update these Terms of Use when our website functionality, operating practices, or applicable requirements change.

The current version will be posted on this page with its latest revision date.

Changes do not retroactively rewrite completed transactions. Purchase-specific rights and obligations are addressed through the Terms and Conditions and other transaction policies applicable to the order.

Website Questions

Questions about use of the Tvoirepn™ website can be sent to:

service@tvoirepn.com
+86 13055224069

Tvoirepn™ is owned and operated by Shenzhen Qixin Shengshi Technology Co., Ltd.

Business Address:
Unit 303, Jinshengyuan Commercial
No. 38 Xili North Road
Xili Community, Xili Subdistrict
Nanshan District, Shenzhen